Frequently asked questions

Samba answers

Samba Help

What is Samba?

What are the benefits of Samba mobile broadband?

What is mobile broadband?

What is 3G?

What kinds of computers and mobile devices will Samba work with?

Which mobile network do Samba use?

Who can use this service?

What can I do if Samba’s service isn’t good where I live and work?

What do I need to get started?

Which internet browsers does Samba work on?

Do I need a SIM card to use this service?

Will I be able to use SIM cards from other networks with Samba?

What kind of adverts will I see?

Can I use Samba mobile broadband abroad?

Is there a monthly subscription to use this service?

What is the Samba Battery?

What is the Samba App?

What is Samba Connect?

Is there a limit to how much free data credit I can earn?

How do I earn free data credit?

Is there a limit to the amount of ads I can watch?

How much credit will I earn by watching an advert?

Can I buy extra data credit?

Does my data credit have an expiry period?

How do I download the Samba Battery?

How do I download the Samba App?

How do I get help?

What will I receive when I sign up for the service?

My account is suspended - what should I do?

How much does the Samba Micro-SIM cost?

How much does the Samba Dongle & SIM cost?

I’m having problems logging in to my Samba account – what should I do?

My account has been re-activated but my iPad signal is still showing No Service. What should I do?

What are the dongle settings for Samba?

Why am I not seeing enough adverts to watch?

How do I refer a friend and earn money?

Do I lose data credit when I watch ads on the Samba network?

How much does the Samba SIM cost?

Why do I have to pay for the SIM or dongle?

Why are some ads not available on ipad?

Why wont login remember me on my ipad?

What if I find a video offensive?

Will a Samba SIM card work in my phone?

How does the Samba battery work/ Why doesn’t my Samba battery decrease immediately??

Can I set a parental lock on my SIM/dongle?

Samba Credit

Why am I losing kilobytes (KB, for e.g 0.02MB or 0.03MB) of data even though I am not using my device?

Is there a limit to the amount of Samba credit I can earn?

How much credit will I earn by watching an advert?

Samba Battery

How do I download the android battery app?

SIM/Dongle not working

When I insert my SIM card it says invalid SIM, what should I do?

How do I know if I have coverage in my area?

Service not working

Why am I not able to view the ads or why did I not receive the credit for watching the ad?

Other

Do you have NANO SIMs available?

Will I be able to use Samba overseas?

What dongle does Samba supply?

I have lost my SIM, what should I do?

Lucky Dip

How does the "lucky dip" or "watch me surprise me" icon work?

Speed

What speed can I enjoy using Samba?

Promotions

How does the Money Saving Expert May promotion work?